Ordering:
By placing an order in our online store, you agree to the terms stated below. To make a purchase you have to be 18 years old or have the signed approval of your guardian. For any concerns regarding an existing order, please contact us via claes@schalling.se or call: +46(0)73-5 37 77 99

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Shipping:
We send smaller objects with FedEX, domestic as well as international. We send objects within three business days after the order has been placed. In the case the payment is made via invoice, we ship after we have received the full payment. Standard shipping time for domestic orders is 2-5 business days. Standard shipping time for international orders vary by destination and size of object, however the customer should expect up to two weeks from the next coming shipping day. Please note that during holidays such as Christmas, the time for delivery might be longer. We supply the shipping tracking number for each order and any other available information. We gladly answer all questions about delivery status and will make sure you feel as comfortable as possible during the time the order is on its way to you.

We assume full responsibility that the objects are in their described condition when they reach you. This responsibility holds until the object is either collected by the buyer or delivered by the shipping company. If the object(s) have been damaged during transport, we urge the customer to point this out directly to the shipping firm and also notify us immediately.

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Shipping prices:
Large objects are delivered free of charge within the Malmö area. For longer distances large objects are sent through major shipping firms. Prices vary depending on size and destination and we make sure to provide you with the best possible quote. Orders are finalized once the shipping quote has been accepted by the customer.

All objects can also be picked up in our showroom/warehouse on Skrittgatan 9, 213 77 Malmö, Sweden. If requested, we will store all objects up to one month at no additional cost. We’ve the option of storing it for a longer period of time, but then this must be communicated in good time in connection with the purchase and for how long.

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Method of payment
Invoice: We accept payment by invoice for all items as agreed. We create an invoice when a shipping quote has been set and accepted by the customer.

PayPal: PayPal is one of the leading payment solutions and one of the most secure ways to pay through the internet. PayPal follows the international standards for internet trade, PCI (Payment Card Industry) and CISP (Cardholder Information Security Program) for computer safety and encryption.

When ordering a large object with a custom shipping quote we can send a money order through PayPal which includes the agreed upon shipping fee.

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Force Majeure:
If the shipping is delayed because of unforeseen events outside the company’s control, such as natural disasters, strike, or other occurrences falling under “Force Majeure”, we do not take responsibility for potential consequences. We will however try and aid you to the best of our ability in this unlikely event.

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Information about PUL:
According to The Swedish law on personal integrity (Personuppgiftslagen, PUL) we do not save your personal information needed for ordering an object(s) other than to complete the order. Swedish-speaking customers can read more about PUL here: http://www.riksdagen.se/sv/Dokument-Lagar/Lagar/Svenskforfattningssamling/Personuppgiftslag-1998204_sfs-1998-204/?bet=1998:204

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Cookies:
According to Swedish law to protect customer integrity, we inform you that cookies are saved when visiting our website. Cookies is a small fragment of information, for example used to recognize your login information and shopping bag. Cookies can be denied through settings in your web browser.

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Prices:
VAT is applied on all second hand goods in Sweden, which is specified in each order. Tax Free refunds cannot be applied to any second hand goods purchased in Sweden. We use the currency Euro (€). 

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Right to withdraw, returns, complaints:
Right to withdraw/return: The customer has the legal right to withdraw or return their online purchase within 14 days of collecting their product. The object is to be in the same condition as it was prior to shipping, with the original tags and box it came with. When invoking the right to withdraw, the customer is responsible for all costs involving the return of the object(s) including insurance. Refunds will be processed once the good is returned to us in the same condition as it was when ordered.

Complaints: All complaints are to be emailed to claes@schalling.se or called in to +46(0)73-537 77 99. We source outstanding objects of modern design objects which have been used and loved through generations and professionally restored when necessary. They are however always used if not stated otherwise. All customer should thoroughly inspect the item pictures to get a fair idea of its condition. If you are uncertain of an object’s condition, please contact us at: claes@schalling.se for additional pictures and information. 

Exchanges: Exchanges are accepted and we will pay for the shipping of the exchanged product. Please always contact us at: claes@schalling.se if you would like to make an exchange.

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About the products:
We keep the website up to date and all objects are for sale if not stated otherwise. In the unlikely event the ordered object is already be sold we will contact you via email and process a full refund as soon as possible. Please note that refund transaction times vary depending on country and bank.

We reserve the right to deny any customer purchase.

Please note that there might be slight color differences in the pictures depending on computer settings and type of screen/computer used as well as resolution. We try our utmost to depict the objects as correctly as possible. For additional pictures contact: claes@schalling.se

At Studio Schalling we believe in great service and long lasting customer relationships. We feel responsible for all objects that we sell, so if there should be any problem with an order we will do our very best to solve it to the customer’s satisfaction.

 

November 2019